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Welford-on-Avon Primary School

Complaints Procedure

If a parent should have occasion to complain about a School issue, we hope that any such problem can be resolved by discussions with the classteacher, in the first instance and then with the headteacher if subsequently required. 

If a parent still does not feel that the situation has been resolved adequately, they can refer the matter in writing to the Chair of Governors.

After all these avenues have been exhausted, a parent may complain to the Local Authority. Information regarding the process for this final action can be obtained from the School Office.